MXstore™ is a premium apparel company and wants to ensure you are completely satisfied with your purchase of MXstore™ offered Product. If for any reason you are unhappy with an item you have purchased, you have 07 days within receiving your order shipped confirmation email to request a return!
MXstore™ does not process exchanges. If you would like to return an item for an exchange, please contact MXstore™. When your return is complete and approved you can then place a new order via our website www.MXstore.in.
For all purchases of MXstore™ product please return to MXstore™ retail shop and reference their return policy as these returns will be done at the retailer’s sole discretion.
For all purchases of MXstore™ product through www.MXstore.in, please notify MXstore™ customer care to begin your returns claim.
- Returns are accepted within 07 days of your order shipped confirmation email.
- Returns must be placed in the mail within 02 days of receiving your Return Authorization.
- Returns are accepted on most regular priced items.
- Returns are notaccepted on face mask related items (face masks, Balaclavas, Breath boxes) or Final Sale Items (see Final Sale section below).
- Products must be returned in their original condition with original packaging (unworn, unwashed, in original packaging, with tags still attached).
- Always ensure a trackable method of shipping is used as Mxstore™ will not be held responsible for packages lost in transit.
- MXstore™ does not process refunds. If you wish to return an item for an exchange within 7 days, please contact us.
- Refunds will not be processed; however, you may purchase another item of the same price.
FINAL SALE ITEMS:
Final Sale products are clearly marked “Sale” on the product page, All items discounted by at least 10% are final sale. Final Sale items are not eligible for returns or price adjustments.
We do not accommodate any price adjustments.
Shipping and Handling charges associated with your initial order are not refundable. Return shipping charges are that of the customers responsibility. Please send your return back via a Trackable method. MXSTORE™ is not responsible for packages lost in transit.
MINIMUM PURCHASE BASED THRESHOLD:
If you received a discount based on a minimum order requirement (INR3000 minimum etc.) and wish to return items resulting in your order value dropping below the minimum requirements, your purchase will no longer qualify for the discount and the value of your credit/discount will be deducted from your refund.
GIFT WITH PURCHASE:
During any ‘Gift with Purchase’ promotion, if you decide to return any of your purchased items, you MUST return the ‘free gift’ as well, otherwise the full retail value of the ‘free gift’ will be deducted from your refund.
Once we receive your return, it can take up to 30 business days for your return to be processed, funds to be transferred.
SOMETHING IS WRONG WITH MY ORDER:
In the unlikely event you received an incorrect order, or a damaged or defective item, please complete the formalities with MXstore™ and specify the issue at hand in your communication.
PLEASE CONTACT MXstore™ FOR FURTHER INQUIRIES / ASSISTANCE.